September Orders Now CLOSED - All Orders will be on October's Shipping List ~ FREE SHIPPING Australia Wide

FAQ

GENERAL INFORMATION:

What is Scripter Box?

  • Scripterbox is a subscription box for writers and book lovers

How much does Scripter Box cost?

  • We have various options for a range of price ranges, ranging from $29.99 to our 6 month subscriptions at $299.99

How much does shipping cost?

  • Standard shipping is FREE Australia wide
  • International shipping depends on the item (shipping calculated at the checkout)
  • Special boxes may have additional costs.

Refund/Return Policy?

  • Because we must order a specific quantity of items for our boxes — most of which are non-returnable — we cannot offer refunds once orders have been placed, or auto renewals have processed. Please note cancellations are for future boxes only.

What comes inside the box?

  • This will depend on which box you are purchasing.
  • The Novel Box:
Every month we select a new-released fiction novel. In addition, we include 3 - 5 curated items.

  • The Writers Box:
Every month we select a non-fiction book based on the art of writing. In addition, we include 3-5 curated items.
What if I already have the book?
  • First of all, kudos for being an avid reader! We understand receiving duplicates can be frustrating. Unfortunately, because we plan our boxes months ahead of shipping them, we’re unable to control this dilemma. However, what make our selected books unique are the surprise features that can come along with them. If you receive a book in our box you already have, we suggest gifting a copy to a friend or family member.
SCRIPTERBOX ACCOUNT:
How can I access my account?
  • After you have chosen chosen your subscription option, you’ll be required to create a Scripter Box account at checkout. Any time you want to check on your order, you can head over to the top right corner of our home page and click on ‘Log In’. Once there, a menu will prompt you to provide the email address and password you used when purchasing your subscription. Fill in the information and you’re in!
What is my account for?
  • In your account you can update your contact information, credit card information, and password. You can also manage your subscriptions, including canceling or skipping a month.
I have subscribed, why can't I log into my account?
  • Problems with account logins might be due to an incorrect password or email. If you can’t remember your password, click on the ‘Forgot Password?’ option in the login page, and a password reset link will be sent to the email address you used when subscribing to Scripterbox. In the case that you never receive an email, perhaps the email address associated with the account was typed wrong. This is a common issue, and we’d be glad to make necessary corrections. Just shoot us an email us at hello@scriptbox.com and we’ll make sure to dot the i’s and cross the t’s.
How can I update my credit card information?
  • First, log into your account. Then go to the credit card section and click the EDIT button.
SUBSCRIBING TO SCRIPTERBOX:
Am I able to subscribe for just one box?
  • Absolutely! Just choose our month-to-month option, order your box, and cancel your subscription before the 28th of the month you ordered. Otherwise, your subscription will automatically renew.

I don't live in Australia, can I subscribe using my own currency?

  • We can only accept AU dollars. If you live outside Australia, currency exchange rates might apply.

What type of payment do you accept?

  • We accept credit card payments and Paypal.

My credit card is being declined, even though I know I can use it, why?

  • If you’re purchasing from outside Australia, your bank might see your Scripter Box as an international transaction, which might be disabled by the bank. All you have to do is contact your bank and ask to enable the option. If you are inside of Australia, contact your bank to see why the transaction is not being allowed.

I ordered more than one box by accident, am I able to cancel one of them?

  • If you accidentally ordered more than one box, you must contact us to cancel the second order within 72 hours of placing the accidental order. In this situation, we will cancel the second order and refund you the full amount.

If I want to subscribe to Scripter Box and the current box is sold out, what can I do?

  • In order to secure a box, we suggest new subscribers make their purchase early in the month since our boxes often sell out. The last day to subscribe for a box is the 10th of each month, unless we sell out first. After the 10th, or after our sell out date, each subscription will apply for the following month’s box.

SHIPPING AND TRACKING:

Do you ship to my country?

  • Most likely! We ship worldwide. But please send us an email, as some countries the postage unfortunately may be more than advertised.

How much does shipping to my country cost?

  • Currently shipping costs are as follows:
  • Australia is $12.00AUD
  • International is $32.00AUD
What if my address has changed?
  • You can always update your shipping address in your account, but you must do so before the 15th of the month to ensure your package arrives at the correct destination. Just log in and edit your information. Once you have done that, make sure your new address has been updated for your profile AND for your subscription. We cannot be held responsible if both places are not updated.
When will my Scripter Box be shipped to me?
  • We ship on the 21st of every month, unless the 21st falls on a Sunday. In that case, we ship the following day, on the 22nd. Once your box ships, you will receive an email with your shipping notification and tracking number.
Will I pay any additional fees if I am located in a country outside of Australia?
  • Each country has its own legal rules on international transactions and customs, so it’s possible fees separate from Scripter may be added to your order. It’s also possible your bank may charge you a small fee for a purchase from foreign countries. We apologize for the hassle, but these things are out of our control.
How long does it take for my Scripter Box to arrive?
  • Australia: 2-5 business days after shipping.
  • New Zealand: 2-4 weeks after shipping.
  • USA & Canada: 2-4 weeks after shipping.
  • Europe: 2-4 weeks after shipping.
  • South America: 6-10 weeks after shipping.
  • South East Asia: 4-6 weeks after shipping.
  • Middle East: 4-10 weeks after shipping.
  • Africa: 4-5 weeks after shipping.
  • During holidays and busy seasons, your box may take more time to arrive.
  • Though our company pays a premium to get your box to you as quickly as possible, postal delivery is ultimately outside of our control. Therefore, we do not offer refunds on boxes that take longer than expected to arrive.
How can I track my Scripter Box?
  • You will receive an email including a tracking number once your box has shipped. Using that number, you can follow your package and see its estimated time of arrival. Please wait a few days after receiving the email for tracking information to update. International customers: bear in mind if your tracking number will likely stop updating once your Scripterbox leaves Australia.
What can I do if I haven't received my box, even though my tracking updates indicate it has been delivered?
  • Out of thousands upon thousands of boxes shipped across the world, we haven’t had even one case of a truly lost package. In almost every single scenario, the package arrives 2-3 days after the post office marks it as delivered, or the recipient discovers someone living in their house put it somewhere. Be sure and ask your neighbors to see if your box was accidentally been delivered to them, and ask the people living in your house if they placed it somewhere. If your box hasn’t been delivered or found within 3 – 5 business days after being reported delivered, email us at hello@scripterbox.com, and we will help you file a lost package report with the courier or AusPost.
What if my box is missing any item?
  • We sincerely apologize for sending out a box without an item. Because we have a large amount of boxes to pack every month, there’s always the chance we forget to pack an item by accident. Please let us know if you’re missing an item by sending us an email at hello@scripterbox.com and we’ll see what we can do to remedy the situation!
Why is my box being returned to sender?
  • There are a number of possibilities for why this could’ve happened that are out of our control. Email us right away at hello@scripterbox.com if you notice that your package is being returned to us, and we'll look into it.

If an item in my box is damaged, what can I do?

  • We are very careful in packaging each item into our boxes as neat as possible, and we check that we secure each box tightly. We receive every item in new condition and expect to ship them in the same quality to our subscribers. But as a result of rough handling in long shipping periods, our boxes may be susceptible to damage. Please email us at hello@scripterbox.com and attach a photo of the damaged item, so we can try to send a replacement as soon as possible!

Can I pick my Scripter Box up?

  • Yes! If you live in Brisbane and would like to collect your Scripter box, it will be available for collection on the 21st of each month at: 287 Preston Road, Wynnum West. Between 10am - 3pm (if you cannot make this times, please shoot us an email and we will see what we can do!

CANCELLING YOUR SUBSCRIPTION:

How do I cancel my Scripter Box subscription?

  • If you wish to cancel, simply send us an email and we will cancel it for you. No questions asked! This can also be done through your account page.

When is the last day to cancel my Scripterbox subscription so I am NOT billed for next month's box?

  • The 28th of each month marks the last day to cancel before your subscription is renewed automatically. If you cancel on or after the 28th, you will still be charged for and receive the box for the next month. No exceptions.

Why did I received a box after cancelling my subscription?

  • If you purchased one of our subscriptions and cancelled your subscription before the prepaid term ended, you will still receive the boxes you paid for. Your subscription will not renew after that, but you will not get a refund for the subscription option you originally chose once the order has been placed. With the month-to-month plans: if you cancel on or after your anniversary date, you will be charged and still receive the box for the following month. Please make sure to cancel before this date to avoid being charged for the next month.

Can I subscribe to Scripter Box AFTER cancelling my subscription in the past?

  • Of course! Welcome back, fellow reader! Just log in to your account and choose one of our subscription plans once more. Re-enter your information, and start enjoying Scripter Box again!

Will I still get this month's box if I cancelled my subscription?

  • You will receive any boxes already paid for. Cancellation only stops automatic renewals, not the shipping of boxes already ordered.

BILLING & RENEWAL:

When should I expect to be billed?

  • First-time subscribers will be billed directly after placing their first order. From then on, every ongoing subscription will be billed on the 28th of each monthly plan term.

How do renewals work?

  • When you subscribe, you will be charged immediately for the subscription model you have chosen (1, 3 or 6 months). Once your subscription cycle is over, you will be re-billed for the same cycle on the 28th of the month unless you switch to a different plan or cancel your subscription.

I didn't received a box this month, why didn't my subscription renew?

  • Insufficient funds and bank transaction blocks are two main reasons for why this happens. We recommend checking in with your bank and/or payment information to make sure everything is up to date and that there are no interferences with international purchases authorising the charge from Scripter. On a side note, please do not consider a failed renewal to be the same as a cancellation, as we will continually try to charge for additional renewals unless cancelled.

Why is my bank charging me a small fee to process orders?

  • If you’re an international customer, chances are some banks will classify Scripter as an international transaction and will therefore charge a small fee for the purchase to go through. This is not a definite fee, since not every bank adds this fee, and we have no control over this, sadly. If you have any questions about international transaction fees, please contact your local bank.

    SCRIPTER GIFT BOXES:

    Can I order a Scripterbox as a gift?

    • You definitely can! If this is your first time subscribing, all you have to do is check the ‘Single Box’ option and go to the checkout. At checkout, simply enter the recipient’s name and email.
    • Please use the shipping address of the recipient when placing the order so that the box will be sent there.

    If I order a box as a gift, will this subscription auto-renew?

    • No. A single box can be brought as a gift -- no subscription required. If you would like to buy a subscription box to be delivered monthly, than yes each month is will auto-renew.

    Once I order the gift, when should the recipient expect the box?

    • If you order your gift before the 10th of the month, or before we sell out, the recipient will receive that month’s box. Any purchase made after the 10th or our sellout date will result in the recipient getting sent next month’s box.

    SKIPPING A SCRIPTER BOX:

    If I forget to skip a month and my subscription renews, am I able to still skip this month's box?

    • Unfortunately, no. Once your anniversary date arrives, which is when renewals automatically occur, our staff begins organising and packing every box. This process requires us to meet a deadline in order for our subscribers to receive their boxes at the expected time. Because we order a certain amount of items based on the orders we receive, we plan each box in advance, meaning that searching for an already-packed box takes time and will delay our process. So that’s why we cannot skip a box once it has been renewed at this time.

    PRESS & MEDIA ENQUIRES:

    If I'm a business wanting to partner with Scripterbox, how can I get in touch?

    • Thank you for your interest in working with us! Please email us at hello@scripterbox.com with information about your services and products, along with a brief pitch explaining why we might be suitable for a partnership. Please use ‘Partnership Inquiry’ as the email subject line, and if able, please send us a sample of the items or services you’d like to promote with us. Also, keep in mind that we are unable to respond to every email we receive. We’ll try to reach back within a few days of you sending us an email if we’re interested in your business!

    If I want to promote Scripter Box with a giveaway on my blog or website, is Scripter Box willing to donate one of its boxes?

    • You are more than welcome to send us an email at hello@scripterbox.com with ‘Giveaway Box Inquiry’ as the subject line. If we’re interested in the promotion, we’ll contact you within a few days and work with your business in coordinating a Scripter box giveaway!

    Is Scripter Box able to send me a free box in exchange for a review on my YouTube channel or blog?

    • We appreciate the consideration to feature Scripter in your channel or blog! Because of our limited amount of supplies, we can only send free boxes to those who have a strong social media presence (about 10,000 followers or more). If you are interested in reviewing a box and you think you have the qualifications, please email us at hello@scripterbox.com with ‘Box Review Inquiry’ as the subject line. In the email, please include how many followers or subscribers you currently have, information about your channel or profile, and why you think you are suitable to review a Scripter box. If we are interested, we’ll contact you within a few days and send you a box to review!